Water

Water Department

An alliance between the public and private sectors is one of the most efficient and cost-effective ways to provide safe water reliably in the face of aging infrastructure, growing demand, and increasing complexity of water management.  For these reasons, the Borough of Allendale has partnered with Suez to carry on the commitment of providing Allendale residents high-quality drinking water.

At Suez, we’re proud to lead by example in providing safe drinking water and protecting the nation’s waterways since 1869. Our relationships save clients hundreds of millions of dollars, bring multiple systems into compliance and ensure a safe supply of water for generations.  For more information on Suez in Allendale, please refer to the website.

Various pamphlets have been created in order to ensure that all Allendale residents are informed of each step of the water payment process.  Feel free to explore these packets by clicking on the links below.

Water Restrictions
Understanding your bill
Leak Detection for Homeowners
NJDEP Ideas for Saving Water 2015
Neptune Install Guide
Neptune Product Sheet

Notification of  After Hour Emergencies
In the event of any emergency, such as water main breaks, the water utilizes the Reverse 911 system, to notify residents by phone with an automated message.  If you experience an after-hour emergency, please contact Suez at (201) 487-0011 or the Allendale Police Department at (201) 825-1900.

 

Final Bills
If you are moving or selling your business, you must call Customer Service at (855) 367-6708 at least 5 days before the property closing date; landlords must notify Customer Service five days before a tenant moves out of or into a property.  When scheduling a final reading, all account information will be taken.  At the end of this scheduled reading, a final bill is generated and must be paid in order for the account to be closed.

 

Water Testing
Each year, numerous water samples are collected and subjected to over 1,000 tests.  These samples include organic and inorganic V.O.C.s, which are tested for natural and man-made contaminants in the treated and untreated water supply.  Other tests include bacteria, lead, and copper.  All test results are filed with the NJDEP, an agency responsible for monitoring and regulating the drinking water in New Jersey.

Water Quality Reports
2010 Water Quality Report
2011 Water Quality Report
2012 Water Quality Report
2013 Water Quality Report
2015 Water Quality Report
2016 Water Quality Report

Facilities
The Allendale Water Department Facilities consist of five active wells.  Wells 11 and 17 are capable of producing up to 500,000 gallons per day (GPD); wells 2, 4, and 15 are capable of producing 450,000 GPD.  All wells are treated with chlorine solution, as required to conform to the NJDEP standards.  The New Street treatment facility provides year-round treatment for Wells 2, 4, and 15, using diffused bubbling aeration and chlorination.  The average daily demand of the water system is approximately 853,000 GPD with a peak of 2,000,000 GPD.  Additionally, The Borough has two water storage tanks, including a 1,000,000 gallon ground storage tank with a booster pump station as well as a 400,000 elevated tank, located in Ramsey.

 

Meter Readings
Water bills are sent out quarterly: the first week of January, April, July, and October.  All charges are based on consumption in a 90-day cycle.  If you are calling Suez, please be sure to have your account number on hand.

 

Contact Information
Suez
Borough of Allendale
Customer Service
69 DeVoe Place
Hackensack, NJ 07601
www.suez.com/allendale

Customer Service 
(800) 422-5987
Monday – Friday 8:00 a.m. – 6:00 p.m.

After Hours Emergencies
(201) 487-0011

 

Additional Resources
New Jersey Water Environment Association
New Jersey Water Association
Public Works Association of New Jersey
American Water Works Association
League of Municipalities
DEP Water Supply Page
EPA Home Page